Once the NSSS has been designed and implemented, an ongoing process of monitoring and evaluation
(M&E) will be needed to improve delivery processes, document results, inform policymakers about the
effectiveness of alternative approaches, and mobilise political support for sustainability and expansion
of the programmes that comprise the strategy.
Monitoring is the process of identifying and tracking performance indicators and reviewing
implementation over the life of the programme, and can be defined as a continuing process of collecting
and reviewing data on performance indicators in order to inform managers (and other stakeholders)
about the progress and achievement of objectives of the programme. Evaluation goes one step further,
by linking causes to outcomes, assessing impacts after components of the strategy (or distinct
programmes within them) have been completed: evaluation of the NSSS will involve the objective and
systematic assessment of the design, implementation and results of the strategy.
The importance of a well-developed Management Information System (MIS) for the successful
implementation of the NSSS will require automation of the MIS to be introduced. In this 21st century of
digital technology, the importance of an automated system cannot be over-emphasized. An automated
system that maintains and regularly updates the list of Social Security Systems beneficiaries by
programme categories and transfers payments online can vastly simplify SSS implementation, lower
transaction costs, and minimize corruption.